Support plugins

Parameters of every plugin in the support group, from each plugin's manifest. Set them under Extensions > Plugins in the administrator interface.

Support - Answers (plg_support_answers)

Various functions for the Report Abuse Component

This plugin has no parameters.

Support - Blog Comments (plg_support_blog)

Various functions for the Report Abuse functionality in the Support Component

This plugin has no parameters.

Support - Captcha (plg_support_captcha)

Captcha plugin for support tickets

Basic

Parameter	Label	Type	Default	Description
modCaptcha	Module CAPTCHA Type	list	text (Text-based)	Select the type of CAPTCHA to use for module forms. Options: text Text-based, image Image-based.
comCaptcha	Component CAPTCHA Type	list	image (Image-based)	Select the type of CAPTCHA to use for component forms. Options: text Text-based, image Image-based.

Image

Parameter	Label	Type	Default	Description
bgColor	Background Color	text	#2c8007	Enter color(6 letter hex value )
textColor	Text Color	text	#ffffff	Enter color(6 letter hex value)
imageFunction	Select Image Function	list	Adv (Distorted letters)	Select wether you want to show distorted letters or plane letters. Options: Plain Plain letters, Adv Distorted letters.

Support - Comments (plg_support_comments)

Various functions for the Report Abuse Component

This plugin has no parameters.

Support - Forum Abuse reports (plg_support_forum)

Various functions for the Report Abuse Component

This plugin has no parameters.

Support - KB Comments (plg_support_kb)

Various functions for the Report Abuse Component

This plugin has no parameters.

Support - Markdown Parser (plg_support_markdown)

Loads a Markdown parser and performs any called actions on text passed to it

Basic

Parameter	Label	Type	Default	Description
type	Style	list	Markdown	Choose the flavor of Markdown to use. Options: Markdown, GithubMarkdown Github Markdown, MarkdownExtra Markdown Extra.

Support - Publications (plg_support_publications)

Various functions for the Report Abuse Component

This plugin has no parameters.

Support - Resources (plg_support_resources)

Various functions for the Report Abuse Component

This plugin has no parameters.

Support - Slack (plg_support_slack)

Send notifications to Slack (http://slack.com) when tickets are created and updated.

Endpoint one

Parameter	Label	Type	Default	Description
endpoint	Endpoint	text	—	Slack endpoint. E.g., http://your.slack.endpoint
username	Username	text	—	The default username that messages will be sent from.
channel	Channel	text	#channel	The default channel that messages will be sent to.
notify_created	Notify on creation	list	1 (Yes)	Send a message when tickets are created. Options: 0 No, 1 Yes.
group_created	Ticket Group	text	—	Only tickets belonging to the specified group will be processed.
channel_created	Alternate Channel	text	—	An alternate channel that messages will be sent to. If none specified, it will go to the default channel.
notify_updated	Notify on update	list	1 (Yes)	Send a message when tickets are updated. Options: 0 No, 1 Yes.
notify_private	Notify of private comments	list	1 (Yes)	Send a message when a ticket update is marked as private. Options: 0 No, 1 Yes.
group_updated	Ticket Group	text	—	Only tickets belonging to the specified group will be processed.
channel_updated	Alternate Channel	text	—	An alternate channel that messages will be sent to. If none specified, it will go to the default channel.

Endpoint two

Parameter	Label	Type	Default	Description
endpoint2	Endpoint	text	—	Slack endpoint. E.g., http://your.slack.endpoint
username2	Username	text	—	The default username that messages will be sent from.
channel2	Channel	text	#channel	The default channel that messages will be sent to.
notify_created2	Notify on creation	list	1 (Yes)	Send a message when tickets are created. Options: 0 No, 1 Yes.
group_created2	Ticket Group	text	—	Only tickets belonging to the specified group will be processed.
channel_created2	Alternate Channel	text	—	An alternate channel that messages will be sent to. If none specified, it will go to the default channel.
notify_updated2	Notify on update	list	1 (Yes)	Send a message when tickets are updated. Options: 0 No, 1 Yes.
notify_private2	Notify of private comments	list	1 (Yes)	Send a message when a ticket update is marked as private. Options: 0 No, 1 Yes.
group_updated2	Ticket Group	text	—	Only tickets belonging to the specified group will be processed.
channel_updated2	Alternate Channel	text	—	An alternate channel that messages will be sent to. If none specified, it will go to the default channel.

Endpoint three

Parameter	Label	Type	Default	Description
endpoint3	Endpoint	text	—	Slack endpoint. E.g., http://your.slack.endpoint
username3	Username	text	—	The default username that messages will be sent from.
channel3	Channel	text	#channel	The default channel that messages will be sent to.
notify_created3	Notify on creation	list	1 (Yes)	Send a message when tickets are created. Options: 0 No, 1 Yes.
group_created3	Ticket Group	text	—	Only tickets belonging to the specified group will be processed.
channel_created3	Alternate Channel	text	—	An alternate channel that messages will be sent to. If none specified, it will go to the default channel.
notify_updated3	Notify on update	list	1 (Yes)	Send a message when tickets are updated. Options: 0 No, 1 Yes.
notify_private3	Notify of private comments	list	1 (Yes)	Send a message when a ticket update is marked as private. Options: 0 No, 1 Yes.
group_updated3	Ticket Group	text	—	Only tickets belonging to the specified group will be processed.
channel_updated3	Alternate Channel	text	—	An alternate channel that messages will be sent to. If none specified, it will go to the default channel.

Message

Parameter	Label	Type	Default	Description
link_names	Link names	list	0 (No)	Whether names like @regan or #accounting should be linked. Options: 0 No, 1 Yes.
allow_markdown	Allow Markdown	list	1 (Yes)	Whether Markdown should be parsed in messages. Options: 0 No, 1 Yes.

Support - Transfer (plg_support_transfer)

Supporting easy transfer of Questions/Wishes/Tickets

This plugin has no parameters.

Support - Wiki Comments (plg_support_wiki)

PLG_SUPPORT_WIKI_XML_DESC

This plugin has no parameters.

Support - Wishlist (plg_support_wishlist)

Various functions for the Report Abuse Component

This plugin has no parameters.