Reference

Update plugins

Parameters of every plugin in the update group, from each plugin's manifest. Set them under Extensions > Plugins in the administrator interface.

Update - Cache (plg_update_cache)

Update event for cleaning the cache

This plugin has no parameters.

Update - Support (plg_update_support)

Update event for support

Basic

Parameter Label Type Default Description
support_ticket_state1 Status 1: ticketstate 0 The status of the ticket. Up to three statuses may be chosen. Choosing NO statuses is equivelant to 'all' for the open|closed state of the ticket.
support_ticket_state2 Status 2: ticketstate -- The status of the ticket. Up to three statuses may be chosen. Choosing NO statuses is equivelant to 'all' for the open|closed state of the ticket.
support_ticket_state3 Status 3: ticketstate -- The status of the ticket. Up to three statuses may be chosen. Choosing NO statuses is equivelant to 'all' for the open|closed state of the ticket.
support_ticket_severity Tickets with severity list all (All) Ticket severity to message users about. Options: all All, critical,major High, normal Normal, minor Low.
support_ticket_activity Last activity list -2week (Older than 2 weeks) When the last activity on the ticket was. Options: all All, -day Older than 1 day, -week Older than 1 week, -2week Older than 2 weeks, -3week Older than 3 weeks, -month Older than 1 month, -6month Older than 6 months, -year Older than 1 year.
support_ticket_group For group text Only users within the group specified will be messaged.
support_ticket_owners Owned by textarea A comma-separated list of usernames.
support_ticket_submitters Submitted by textarea A comma-separated list of usernames.
support_ticket_notify Who to notify textarea {config.mailfrom} A comma-separated list of usernames or email addresses.
support_ticket_excludeTags Exclude tickets tagged with textarea A comma-separated list of tags.
support_ticket_includeTags Include tickets tagged with textarea A comma-separated list of tags.
support_ticket_closed Set status to: ticketstate -1 The status to set the ticket(s) to.
support_ticket_message Email message ticketmessage 0 A message to send upon closing the ticket.

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